Hear every customer. Measure every conversation.
Your CRM's dropdowns capture what the agent was trained to select, not what the customer said. Listen turns every call, ticket, review and chat into numbers your leadership can act on.
- 100%
- of interactions scored
- 7
- channels, one view
- < 1 day
- from upload to insight
“I have been saving money for months for my husband's birthday. I would pay today if you could just deliver it closer to the date.”
calls this month
How it works
From noise to numbers in three steps
Understand
Every call, ticket, email, review and bot chat is transcribed, tagged and scored. One view of what customers actually said, across every channel.
Fix
Find where you lose customers by journey stage, function, process and topic. Assign root causes to owners and watch the numbers move.
Automate
Listen ranks the queries and requests a bot can handle, and what that saves, so humans can focus on complaints.
The Listen Score
NPS from every customer, not a few
Every contact a customer starts is a sign of friction. Queries and requests cost a point, complaints cost two, a repeat contact costs one more, and appreciation earns one. Scored per 100 orders, so fewer avoidable contacts means a better score, and the total splits cleanly into where you lose it.
For every team
One source of truth, a view for every function
Where are customers most frustrated, and is it getting better?
Which missing features cost us revenue?
Was delivery attempted? Why did it fail?
Did the agent follow the script on every call?
What do customers love enough to say out loud?
One data layer for customer feedback, no engineering ticket per question.
What are avoidable calls costing you?
Put in your call volume and cost per call.